Your Privacy,
Our Commitment

We collect only the information necessary to provide you with exceptional recovery care and to communicate with you effectively. The types of information we may collect include:

Medical information is the most sensitive category of information we handle. We apply our highest level of care and protection to any health-related details you share with us, including information about your planned surgical procedure, surgeon, recovery timeline, medications, allergies, or health conditions.

Medical information is collected exclusively for the purpose of preparing a personalized, safe, and effective recovery plan for your stay. It is never used for marketing purposes, never shared with third parties without your written consent, and never stored beyond the period necessary for your care.

• Access to medical information is limited to authorized nursing and care staff involved in your recovery
• Medical details are stored in encrypted, access-controlled digital systems
• No photographs or recordings related to your medical care are taken without written consent
• Medical information shared with emergency responders is limited to what is immediately necessary in a medical emergency

Our website uses minimal cookies to ensure proper functionality. We do not use advertising cookies, cross-site tracking cookies, or cookies that build individual behavioral profiles of our visitors.

• Essential Cookies: Required for the website to function correctly, such as session state and form submission. These cannot be disabled.
• Analytics (Aggregate): We may use privacy-respecting analytics tools to understand overall website traffic patterns. Data is collected in aggregate form and does not personally identify visitors.
• Advertising Cookies: We do not use advertising or retargeting cookies. We do not participate in programmatic advertising that tracks users across websites.

We use the information we collect for the following lawful purposes only:

• To confirm and fulfill your recovery stay reservation
• To prepare a personalized recovery care plan tailored to your procedure and needs
• To communicate with you before, during, and after your stay regarding your booking and care
• To respond to your inquiries and provide customer support
• To process payments and maintain financial records
• To improve our website, services, and overall guest experience
• To comply with applicable legal and regulatory requirements
• We do NOT use your information for third-party marketing, behavioral advertising, or data brokering

We implement appropriate technical and organizational measures to protect your information against unauthorized access, accidental loss, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Password-protected, encrypted storage for digital records
• Role-based access controls limiting data access to authorized staff only
• Secure, locked physical storage for any paper records
• Staff confidentiality agreements and privacy training
• Regular review and update of our security practices

We work with a small number of trusted third-party service providers to operate our business. We share the minimum necessary information with these providers and require them to maintain confidentiality standards consistent with our own.

• Payment Processors: Secure, PCI-DSS compliant providers who handle payment transactions. We do not control their privacy practices and recommend reviewing their policies.
• Communication Tools: Email and messaging platforms (such as WhatsApp) used to communicate with you regarding your booking and care.
• Your Surgical Team: With your explicit consent and at your direction, we may coordinate with your surgeon or surgical facility regarding your recovery plan and post-operative instructions.
• We do NOT share your information with marketing companies, data brokers, social media advertisers, or any unauthorized third party.

DR BetterSelf Recovery House primarily serves international guests traveling from the United States, Canada, the United Kingdom, and Caribbean nations for plastic surgery recovery in the Dominican Republic. We recognize that data privacy laws vary by country, and we aim to meet or exceed the standards of the regions our guests come from.

Our website and operations are based in the Dominican Republic. By using our website or engaging our services, you consent to the transfer and processing of your information in the Dominican Republic in accordance with this Privacy Policy.

You have the following rights regarding your personal information held by DR BetterSelf Recovery House. To exercise any of these rights, contact us at info@drbetterself.com.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

• Booking and care records: Retained for up to 3 years after your stay to support follow-up care inquiries and legal compliance
• Financial records: Retained for 7 years in accordance with standard accounting requirements
• Inquiry records (non-booked): Retained for up to 12 months, then securely deleted
• Medical information: Retained only for the duration of your stay plus a reasonable follow-up period, then securely destroyed

You may request early deletion of your personal data at any time by contacting us at info@drbetterself.com. Requests are processed within 30 days, subject to legal retention requirements.